RETURN POLICY

RETURN POLICY

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Items such as earrings, necklaces and/or any other kind of accessories cannot be returned.

To complete your return, we require a receipt or proof of purchase. Please send your purchase back to us

There are certain situations where only partial refunds are granted: (if applicable)

In order to be eligible for a partial refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For any method of payment it may take up to 15 business days for a refund to show up on your account/bank statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at dsethnicfashionhouse@gmail.com.

SALES ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

EXCHANGES (if applicable)

 We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at dsethnicfashionhouse@gmail.com and send your item to: Daniel Syiem’s Ethnic Fashion House, C/o Boscobel, Arbuthnot Road, Opp. Downtown Diagnostic Centre, Laitumkhrah, Shillong, Meghalaya,793003, India.